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Privacy and GDPR


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Data Protection Policy

Effective as of 25th May 2018, Castle Properties (Leeds) Limited t/a Abode have updated our Privacy Policy.

Our nominated Data Protection Officer is Christopher Bridges.

  1. Introduction

We are committed to protecting and respecting your privacy.

Abode needs to gather and use certain information about individuals. This includes information from tenants, landlords, guarantors, contractors and other people the organisation has a relationship with or may need to contact.

Under the Data Protection Act 1998, the Data Protection Act 2018, once in force, and the General Data Protection Regulation (GDPR),  Abode is a data controller.

The Data Protection Act 1998 describes how organisations must collect, handle and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The policy describes how this personal data must be collected, handles and stored to meet the company’s data protection standards and to comply with the law.

This data protection policy ensures Abode Properties:

  • Complies with data protection law.
  • Protects the rights of staff, customers and partners.
  • Is open about how is stores and processes individuals’ data.
  • Protects itself from the risks of a data breach.
  1. Information we collect from you

We may collect and process the following data about you:

Your name, address, email address, phone number, employment status, student status, and other information you provide as part of any landlord application, tenancy application or guarantor application.

  1. How long we keep your data for

We keep your personal information in line with our data retention policy, namely that we will only retain it for as long as is necessary for the purpose(s) for which we originally collected it.

  1. Cookies

Our website uses cookies to distinguish you from other users of our site and to track your actions and the pages you visit while you use our website. This helps us to provide you with a great experience when you browse our site and allows us to improve our site for you.

The cookies we use may last for a single visit to our site or may remain on your computer until you delete them or until a defined period has passed.

Here are some examples of the ways we use cookies:

  • To record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit.
  • To allow essential parts of our web site to operate for you.
  • To collect information about how you use our site.
  1. Where we store your personal data

All information you provide to us is stored on our secure servers located in our office and a backup server located in the UK managed Crash Plan Ltd. In addition, physical data (for example tenancy agreements, application forms and guarantor’s agreements) is stored securely in our office.

  1. Your Data, Your Rights

We only use your personal information for operational purposes and do not use it for marketing purposes.

  • Requests to access, change, or remove your information will be handled within 30 days.
  • Right of Access to your information: if you require access to the personal data we hold about you then please contact us via our ‘contact me’ option on our website.
  • Right to Rectify your information: If you believe that the information we hold about you is incorrect then please contact us via our ‘contact me’ option on our website.
  • Right to Erase your information: If you do not want Abode to hold your personal data any longer then please write to us via post at Abode, 39A Queens Road, Leeds, LS6 1NY
  • Right to Restriction of Processing: If you believe that your personal data is inaccurate, or that Abode Properties is processing your personal data unlawfully and you do not want your personal data erased and you wish to restrict the processing of your personal data, then please contact us via our ‘contact me’ option on our website.
  • Right to Object: If you believe that there are no legitimate grounds for processing your data, then please contact us via post at Abode, 39A Queens Road, Leeds LS6 1NY.
  1. Complaints

If you wish to complain to Abode then please write to us write to us at Abode, 39A Queens Road, Leeds, LS6 1NY.

If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office.